We asked riders what they appreciate most about drivers, here’s what they valued most:

• When drivers are friendly and greet riders when they get in and out of the car
• When drivers offer to assist riders with luggage, without having to ask
• Riders really enjoy being offered treats such as chewing gum, water and charging cables during the trip
• When drivers ask if riders have preferred routes or if they would prefer to follow the GPS
• Clean and tidy cars with minimal odours —You can also find specific rider feedback in your app, under Account > Star Rating

The following guidelines can also help you stay on top of your rating:

Social Cues on Cue

• Always offer a friendly greeting to riders
• Keep conversations polite & appropriate
• Extra tip: Ask riders if there is a radio station they prefer

Squeaky Clean Wheels

• Keep your vehicle clean and free of strong smells
• Ensure essential functions are working properly

Smooth, Safe and Responsible Driving

• Always follow the speed limit and road rules
• Ensure riders wear their seatbelt
• Take regular breaks and avoid fatigue

5-Star Service, 5-Star Rating

• Arrive at the pickup point on time
• Check with riders for their preferred route
• Remind riders to take their belongings 
• Notify riders of any necessary tolls or fees

To upload or update your documents, tap the driver icon on the top-left of the screen > Documents.

Please note: the documents required for registering with GoGreen-Ft.Meyers are dependent on state of Ft.Meyers regulations.

The answer is yes! Driver-partners are able to drive in other cities of the same state. This means that you can only drive in the state which you are registered in. For example, if you are registered in St. Louis, you can drive in multiple cities of Ft.Meyers.

Once your GoGreen-Ft.Meyers registration is approved, you’ll automatically be sent a GoGreen-Ft.Meyers Welcome Kit to your address (if you have provided one). Please allow 3-7 business days to receive your Welcome Pack.

The Welcome Kit includes GoGreen-Ft.Meyers vehicle stickers and referral cards customised with your referral code. Most states and territories’ regulations require that you display signs indicating that the vehicle is being used to provide passenger services. Penalties may apply if you do not comply with such requirements.

When you’re running low on your GoGreen Missouri referral cards or you think it’s time for a new vehicle sticker for your windscreen, you can order more with the link listed below:
customersupport@gogreenftmeyers.com.

To update your bank account details, tap $ on the upper-right corner of the homepage, then tap Balance > Bank Account Information and enter your bank details. Please ensure all of your details are correct, then tap Submit!

If you’re yet to add a bank card, simply tap $ > Add Bank Card.

Your Weekly Earnings are deposited into your chosen bank account every Monday and should be available on the same day. If a public holiday falls on a Monday, your Weekly Earnings will be deposited the following day (Tuesday).

If you still haven’t received your earnings (and it isn’t a public holiday), we recommend doing the following steps:

• Ensure your bank details are correct
• Contact your bank to ensure your account status is “normal” (not closed or frozen)

Once you’ve corrected your bank details, your Weekly Earnings will be deposited into your account as soon as possible. If you’re still unable to receive your earnings, please reach out to our Customer Support team for assistance.

Your payment may be withheld if we detect dishonest or fraudulent behaviour that breaches our policies. Such behaviour includes, but is not limited to, abusing GoGreen-Ft.Meyers offers and rewards system, or holding duplicate accounts.

To view your trip earnings, tap the ‘$’ in the upper-right corner of your screen. Here, you can view your daily and weekly earnings. You can also tap Balance, My Trips or Referral Rewards for more details!

Your Weekly Earnings are calculated over a one (1) week period: from Monday 00:00 to Sunday 23:59. The amount is then deposited into your chosen bank account the following Monday and should be available on the same day. However, if a public holiday falls on a Monday, your Weekly Earnings will be deposited the following day (Tuesday).

Please note: your total Weekly Earnings are subject to the relevant taxes, GoGreen-Ft.Meyers Services Fee and any applicable fees. To view a detailed fare breakdown of every trip, please head to Trip History > Fare Details.

We may offer driver-partners a variety of rewards to boost their earnings. You can check the latest reward offerings in Notifications on the homepage, or by heading to Trip List on the Earnings page.

Please note: to redeem any of our offers, you may need to meet certain requirements. This includes, but is not limited to, maintaining a high Acceptance Rate (AR), Completion Rate (CR) and Star Rating.

For more info on specific rewards and how they work / how they’re paid, please view the relevant reward page.

Dynamic Pricing applies during periods of high demand. This means your rider’s trip fare may be higher than usual and ensures that there are enough drivers to accept trip requests during this time. You’ll be able to tell this by the multiplier that is added to the Base, Time, Waiting and Distance Fares.

Please note: fees such as Airport Fee, State Government Transport Levy, CTP Fee, Booking Fee, GST and tolls aren’t subject to the Dynamic Pricing Multiplier.

To avoid any confusion, you can check your trip details before you accept the trip (Request > Dynamic Pricing) and after the trip (My Trips > Dynamic Pricing).

Each time you drive through a toll during a trip, the toll fee amount is automatically added to the trip fare. 

If you find you are missing a toll amount, please contact Customer Support and provide us with the following details:

• The trip you are missing a toll from
• The toll name
• The amount missing

If we determine that a toll amount was missing, we’ll add this toll to the next payment cycle and this will reflect in your payment statement (under ‘Other’).

Fares are calculated by the following:

• Base Fare: a flat fare charged once the rider enters the car and you start the trip.
• Distance Fare: a fare that is charged based on the distance travelled. This fare may vary depending on the city and the threshold distance. An extra charge may be applicable after a specific distance.
• Time Fare: a fare charged for the duration of the trip (from pickup to drop off). This includes time your driver spent waiting for you and time spent in traffic. This includes the time your driver spent waiting for you and time spent in traffic, etc and may vary depending on the city.
• Short Distance Fee: applicable to trips that are less than 7 km (Brisbane and Geelong only).
• GST / other relevant taxes. 

Other charges may include:

• Tolls
• State Government Transport Levy
• Waiting Fees
• Cancellation Fees
• Changes to the Base Fare because of Dynamic Pricing periods

To view a detailed fare breakdown of every trip, please head to Trip History > Fare Details.

We understand it can be frustrating when your trip is cancelled by a rider. That’s why we’ve got Cancellations Fees in place to keep things fair for all our users. Each city has its own cancellation rules. For details, please visit our Cancellation Policy in the GoGreen-Ft.Meyers Driver app > Account > Settings > Legal.

If you believe you’re missing a Cancellation Fee, please reach out to us by tapping your profile picture > Service Centre > Fare Related > Contact Us > Email Customer Support.

If a rider makes a mess / damages your vehicle and this prevents you from accepting further trip requests, you can request a Cleaning Fee to help cover the cost of cleaning. Please note: if the rider has a valid reason for disputing this fee, then you may not be able to receive the Cleaning Fee.

To request a Cleaning Fee, please contact Customer Support and provide us with all of the following information:

• The trip details
• Photos of the mess / damage (these must be taken from multiple angles)
• A photo of you with the mess / damage while holding your driver’s licence
• A photo of the cleaning receipt from a professional cleaning company (must be provided within 7 days and include a valid ABN)

Once we’ve received all of the information, we’ll determine the severity of the mess / damage based on the following criteria:

• $40.00 — Moderate Mess / Damage: This may include moderate spills, stains or smudges caused by food, liquid or other substances.
• $80.00 — Major Mess / Damage: This may include major spills, stains or smudges caused by food, liquid or other substances.
• $150.00 — Severe Mess / Damage: This may include severe spills, stains or smudges caused by food, liquid or other substances.

Important: the amounts shown above represent the maximum amounts that can apply. The Cleaning Fee amount will be based on the extent of the mess / damage and will correspond with the amount shown on your cleaning receipt (to the extent that the invoice amount doesn’t exceed the maximum limit). We’ll also review your trip history to verify that you were unable to continue accepting trip requests as a result of the mess / damage. If the rider lodges a dispute, or you request multiple Cleaning Fees, we’ll review the situation carefully. Please keep in mind that attempting to obtain a Cleaning Fee by dishonest or fraudulent means is against our Anti-Fraud Policy and may result in account suspension / deactivation.

How do they work?

Dynamic Cancellation Fees are calculated based on the distance and time travelled by the driver to reach the intended pickup point.

We’ve created this feature to compensate drivers affected by cancellations more fairly.

THE RANGE OF CANCELLATION FEES:

• GoGreen-Ft.Meyers Express Ride: $7.00 – $12.00
• GoGreen-Ft.Meyers Max Ride: $9.00 – $12.00

This means that if a cancellation occurs, instead of receiving a flat rate, you may be compensated a fee that better reflects your efforts. Please note, 100% of all cancellation fees go directly to drivers.

You can sign up through the GoGreen-Ft.Meyers-Driver app, which you can download through the Apple Store or Google Play Store.

• Sign up with your phone number and email address. Enter your basic information.
• Upload the required documents for your state (please see the details in Document Requirements below).
• It takes up to 3 business days to review the uploaded documents. Once approved, your account will be active and you can log in to start driving.

While signage requirements differ across each state and territory, drivers must ensure that they comply with the signage requirements applicable to their particular area of operation.

In order to assist drivers with their obligations, GoGreen-Ft.Meyers provides the required number of removable window stickers with pre-approvedGoGreen-Ft.Meyers logo (“GoGreen-Ft.Meyers signs”). The GoGreen-Ft.Meyers signs are retroreflective, in a round shape and at least 146mm x 146mm in size. If needed, drivers can request additional GoGreen-Ft.Meyers signs at one of our Driver Hubs or by contacting us directly.

Please note: it is the driver’s responsibility to ensure that the GoGreen-Ft.Meyers signs are properly displayed as required by the local regulations. Drivers who fail to comply with the regulatory requirements may be subject to a penalty imposed by local authorities. GoGreen-Ft.Meyers will not indemnify any driver for any penalties issued to the driver in relation to the driver’s failure to comply with the relevant signage requirements.

Drivers should carefully review the relevant sections below for the specific requirements applying to them. Please review this section regularly as GoGreen-Ft.Meyers may amend these guidelines from time to time to reflect the legislative and regulatory updates. For further and latest information on the relevant regulatory requirements, please refer to the website of the Commercial Passenger Vehicles.

To download the GoGreen-Ft.Meyers app and get started, simply follow the steps below:

• Head to the App Store or Google Play and search for ‘GoGreen-Ft.Meyers Driver’
• Download and install the GoGreen-Ft.Meyers Driver app
• Open the app and register using your details

Once you’ve submitted your driver application, please allow 3-5 business days for us to review your application. If you wish to enquire about your application, please wait until after this time to do so.

We strive to ensure the safety and comfort of everyone using our platform. For this reason, all vehicles registered with GoGreen-Ft.Meyers must be:

• In excellent working condition (with functioning windows and air conditioning)
• Free from cosmetic damage and commercial branding
• A 4-door CAR, SUV, TRUCK or VAN
• No more than 8 seats (including the driver’s seat)
• Able to pass annual vehicle inspection
• Registered in the state where the vehicle is driven
• Registered as a Commercial Passenger Vehicle (CPV). Please note: the driver does not need to upload this document
• Covered by Compulsory Third Party insurance. Please note: the driver does not need to upload this document.

Once you’ve submitted your driver application, please allow 3-5 business days for your account to be registered. If you wish to inquire about your application, please wait until after this time to do so.

If your registration was unsuccessful, you’ll be notified of the reason via SMS. If this happens, you can view any declined material and re-submit any new / valid documents for our team to reassess.

Common reasons your registration may be unsuccessful include:

• Submitting invalid or expired documents / certificates
• Not submitting all the required documents / certificates
• Providing inconsistent or false documents / certificates
• Providing incomplete documents
• Providing blurry / unclear documents where details cannot be seen

To ensure a smooth registration process, we recommend you double-check all of your documents before submitting.

We often hold meet up events in the cities where we operate.These support events are held for driver-partners interested in signing up to GoGreen-Ft.Meyers or seeking face-to-face support.

To find out where and when future GoGreen-Ft.Meyers Driver Meet Ups will be held, follow us on our GoGreen-Ft.Meyers
Driver Facebook page.

To change your driving preference, head to the homepage > tap the icon at the bottom-right > select ‘Set Mode’. You’ll then be able to set Point-to-Point trips or Back-to-Back rides.

Why do I need to maintain a high Acceptance Rate (AR)?

At GoGreen-Ft.Meyers, we believe a high AR provides our riders with a reliable ridesharing service. Your AR is calculated on a daily basis and may decrease if you:

• Exceed a trip request’s response time
• Skip or decline a trip request

Please note: your AR will not be affected if the rider cancels the trip request within the request’s time limit.

What happens if I decline too many trip requests?

We understand that you may need to decline a trip request from time to time. However, please keep in mind that declining too many requests can affect riders’ experience. If you feel that you are unable to continue accepting trips, we recommend that you go offline. Please note: if we detect that you have declined or ignored too many requests in a day, we may place a temporary suspension on your account.

Why do I need to maintain a high Completion Rate (CR)?

At GoGreen-Ft.Meyers we believe a high CR provides our riders with a reliable ridesharing service. For this reason, we have set a minimum CR for each city in which GoGreen Missouri operates. If a rider cancels the trip for one of the following reasons, your CR may be affected:

• You didn’t arrive at the pickup point on time
• You didn’t make enough progress towards the rider / pickup point
• You started the trip before picking up the rider

What happens if my CR falls below my city’s minimum requirement?

Your Weekly Completion Rate (WCR) is calculated every Monday. If your WCR falls below the Minimum Requirement, you’ll receive a reminder. Your account may also be temporarily suspended. If your WCR is below the Minimum Requirement for four (4) consecutive weeks, your account will unfortunately be deactivated.

If rider demand is high in a particular place and time, you’ll be able to see areas of high demand in the app. This will help you receive more requests and increase your earnings.

When are high demand times?

As you’d expect, demand for transportation services increases on weekends, during peak hours and for special events.

Where are areas of high demand?

To find High Demand Areas, simply head to the map in the GoGreen-Ft.Meyers app, this will show you the varying demand for rides across your city. The darker the red is, the more demand it indicates. You can also find rewards for certain areas in the GoGreen-Ft.Meyers app.

Why can’t I receive airport trip requests?

To receive airport trip requests, you’ll need to accept the relevant terms and conditions of the Airport. You can find them in Settings > Legal. Once complete, you’ll be notified of any airport trips in the GoGreen-Ft.Meyers-Driver app.

Please note: always ensure you pick up a rider in the designated Rideshare Pickup / Holding areas.

Where are the Rideshare Pickup / Holding Areas located?

Most airports have their own designated area for rideshare services. Upon entering the airport area, simply follow the signs. If you have any trouble, we suggest viewing the website of the relevant airport for more details.

What happens if I wait in the airport queue but only receive a short trip?

After you receive and complete the short trip request, if you return to the airport within 12 hours you will be placed in a priority queue. Only drivers who have completed short trips will be placed in the priority queue. Please note: short trip means that the actual traveled distance 12 miles.

Why did I lose my place in the queue?

If you leave the queue, you will automatically lose your position. We recommend staying in place to avoid losing your spot!

GoGreen-Ft.Meyers seeks to promote a safe and reliable ridesharing community. To achieve this, we have introduced some metrics such as the Star Rating system and a minimum requirement for your Acceptance Rate (AR) and Completion Rate (CR).

Behaviour which may affect your Star Rating / CR / AR and lead to your account suspension, includes, but is not limited to:

• Swiping Complete Trip instead of Cancel Trip
• Cancelling multiple trips after acceptance
• Declining multiple trip requests
• Starting multiple trips without picking up the rider
• Starting multiple trips before picking up the rider
• Completing multiple trips without picking up the rider
• Not swiping ‘Complete Trip’ after the rider has left the car
• Making unnecessary detours or stops

Generally, fully licenced drivers can only make a call if:

• Their mobile phone is in a secure commercially designed cradle fixed to the car
• Their mobile phone is operated without touching any part of the phone (e.g. Bluetooth or voice activation)

We always recommend that you follow local road rules and regulations when you’re driving and using the GoGreen-Ft.Meyers Driver app.

Once you’ve accepted a trip request, you can contact the rider via message / phone call. To contact your rider:

• Tap the PHONE icon to call
• Tap the MESSAGE icon to send an in-app message

Please note: for privacy reasons, mobile numbers are kept anonymous for both riders and drivers. If the trip ended within the last 7 days, the rider can contact you directly through the self-help function in the app. Please remind your rider to take all of their belongings with them when the trip has ended!

Point-to-Point trips allow you to limit your trip requests so that they are on the way to the entered destination. Every day, you’ll get 3 opportunities to set a Point-to-Point trip.

To set a destination simply tap on the menu icon on the bottom right of the home screen. Tap ‘Set Mode’ and set your destination by entering an address.

Tip: When you’ve finished for the day, set your home destination and GoGreen-Ft.Meyers will only show you trip requests heading in that direction.

Back-to-Back trips allow you to accept trip requests while finishing up another trip, meaning less waiting and more driving!

If you decline a request when Back-to-Back trips are enabled, your AR will not be affected. However, if you cancel a trip, your CR may be affected and you won’t be able to receive another Back-to-Back Trip request until your next trip.

If ever need to pause Back-to-Back trips, you can disable them on the Trip Details page.

Your safety comes first

At GoGreen-Ft.Meyers, safety comes first. We’re continually improving our service and safety standards to provide our community with the best possible experience.

Whilst you are on the road, it’s important that you feel at ease while driving.

GoGreen-Ft.Meyers continued commitment to technological innovations ensure that we continue to enhance our safety features.

Exceeding local government regulations

GoGreen-Ft.Meyers enforces all local government regulations.

All drivers must pass our background checks and document verification before being accredited to drive in the state they are driving in.

There are driving hour limitations in the GoGreen-Ft.Meyers Driver app to combat driver fatigue.

All vehicles must not exceed the set age of the state they are driving in and must pass an initial inspection and their annual vehicle inspection.

Partnering up with law enforcement

GoGreen-Ft.Meyers cooperates with law enforcement agencies with all investigation matters.

Community Guidelines

We want to look out for each and every member of the GoGreen-Ft.Meyers ridesharing community.

The GoGreen-Ft.Meyers Community Guidelines assists in ensuring that drivers and riders are safe, respected and comfortable while using the GoGreen-Ft.Meyers app.

You can easily track your online time in the GoGreen-Ft.Meyers Driver app via Profile Picture > Account > Online Hours.

After 7 hours of online time, you will receive an in-app reminder to have a 30-minute rest. A 2nd in-app message will be sent to you when you reach 12 hours of online time as a final 1-hour reminder.

Once you reach the limit of 13-hours online, you will be automatically placed offline. You can track the start and finish time via the red banner in the GoGreen-Ft.Meyers Driver App.

How is the refresh time calculated if I go online and offline at irregular times?

Your online time commences when you tap START in the GoGreen-Ft.Meyers Driver app and ends when you go offline.

For example, if you are online for two (2) hours and offline for four (4) hours, your online time will continue accumulating from the previous record of two (2) hours. To reset your online time, you must go offline for 8 consecutive hours to rest.

Safety and respect for all

Treat everyone in the GoGreen-Ft.Meyers community as you would like to be treated yourself: with respect.

The GoGreen-Ft.Meyers community is remarkably diverse and chances are you will encounter people who might not look like you or share your beliefs. Please respect those differences.

This is important in maintaining a safe and enjoyable experience for both riders and drivers, and fostering an environment of mutual respect.

At GoGreen-Ft.Meyers, we believe that everyone should feel supported and welcomed when interacting with others in our community.

The actions you take while using the platform can have a significant impact on the safety and comfort of others.

Courtesy matters

Be courteous and behave decently towards other people when using GoGreen-Ft.Meyers and interacting with others in our ride sharing community just as you would in any public place.

We know most riders show their drivers the respect and courtesy they deserve. Unfortunately, some riders do not show courtesy or good behavior whether it’s leaving rubbish behind inside the vehicle, throwing up in the back seat after too many drinks, or asking a driver to speed so they can get to a meeting on time.

This kind of poor behaviour is not fair on the driver, which is why a Rider’s account may be suspended from the platform if a Rider has been found to have acted inappropriately or against GoGreen-Ft.Meyers community guidelines.

For a comfortable ride, ensure that you regularly maintain good hygiene and clean your vehicles regularly. For GoGreen-Ft.Meyers COVID-19 Guidelines, click here.

No place for aggressive, confrontational, or harassing behaviour

Do not use language, make gestures, or take actions that could be disrespectful, threatening, or inappropriate.

It is also a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.

Help make a better journey

Everyone has a role to play in helping to create a safe environment and a better journey in the GoGreen-Ft.Meyers platform.

If you experience any inappropriate behaviour, do report it.

DiDi Incident Response Team is available 24/7.

If you ever feel unsafe during a trip, tap the SOS button to contact emergency services.